Do you provide travel insurance?

We do not include travel insurance. We highly recommend you obtain travel insurance in the same way as you would when taking any vacation.

What is the cancellation policy?

• More than 6 weeks before: Booking Deposit

• 6 weeks – 2 weeks: 50% of total hire charge

• 2 weeks – No Show: 100% of total hire charge

Who can drive the motorhome?

Our motorhome can be driven on a UK B2 car driving licence providing you are aged between 25-79 and have held a full licence for 2 years. For full terms, please review our Terms and Conditions, section 22.

What time can I collect / return the motorhome?

Standard collection/drop off times are:

• Drop off – 9am-11am

• Collection – 3pm-6.30pm

Other times may be arranged by appointment if available and at the discretion of Open Roads Motorhomes

What do I need to bring me when I collect the motorhome?

Please allow 1 hour for the hand-over to complete the documentation and demonstrate your vehicle to you.

• All drivers need to be present on collection of the motorhome and bring their full valid UK licence and passport (or other photo ID) and credit or debit card for security deposit.

• Driving licence summary and code from the DVLA website. Please visit the following address to obtain the code www.gov.uk/view-driving-licence

• 2 forms of proof of address (for example: utility bill, council tax bill, mortgage statement, credit card statement)

Can I take the motorhome abroad?

• Yes, for those travelling in Europe there is an additional charge of £15 per day for insurance and roadside assistance. The maximum term is 21 days. Please refer to section 6 of our terms and conditions.

  The following Countries are covered by the European Travel Insurance.

  Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

  Travel outside of these countries listed above will be in breach of our terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.

Can I take my dog?

You may bring up to 2 dogs. There is an additional charge of £50.00 per pet, per hire period. They must be kept off the beds and furniture at all times and not left in the vehicle unattended.

Can you deliver the motorhome to me?

Because of tight turnaround times and our commitment to ensuring the vehicle is thoroughly cleaned and inspected prior to any new rental, and in line with current Government Covid-19 guidelines, we provide a collection only service.

Can I leave my car with you?

No. For insurance purposes you are unable to leave your car with us whilst you are on vacation.

Is there air conditioning?

The driver’s cab is fully air conditioned and will filter through to the living area whilst in operation.

What works from the leisure battery?

Lighting, water-pump and TV are all operated through the leisure battery which in turn is charged through the in-built solar panels.

Is bedding included?

We provide mattress protector and bottom sheet as standard. We can provide bedding bundles as follows:

• Bedding Single set (quilt/pillow/towel) £20.00 (per set, per rental)

• Bedding Double set (quilt/2 x pillow/2 x towels) £40.00 (per set, per rental)